Tata Power, India's largest integrated power company continuously strives to provide a dynamic user experience to its customers by exploring new technologies. In line with this, the company has expanded its latest SMS service through which consumers can get complete details about their Tata Power account by sending a simple SMS to 9223170707 in addition to the current facility of obtaining their outstanding amount through SMS.
The objective behind this move was to enhance the scope of digital self-service options available to consumers in line with India's Go Digital plan. This SMS service will enable Tata Power consumers to access their accounts by sending an SMS request through pre-defined short codes and receiving an SMS alert in response for various details such as their bills' Prompt Payment Discount Date, Due Date, Last Paid Bill Amount, the Security Deposit Available as well as Due and the Status of their Service Request/Complaint.
Commenting on this development, Mr. Ashok Sethi, COO & ED, Tata Power, said, "Technology has become an important part of society. We, at Tata Power are constantly working to harness the use of technology to improve our overall customer service and experience. The introduction of our SMS service is in line with our commitment to enhance our customers ease of interacting with us, by helping them gain full access to relevant details required by them instantly without any delay; and within the convenience of their immediate surrounding."
Tata Power customers can now obtain all their account related details in the convenience of their homes, office, and even on the go, by using the following SMS codes on any mobile phone:
- To know the Prompt Payment Discount Date of the latest bill, SMS-
DISCDATE<space> Consumer number. e.g. DISCDATE 900000012345
- To know the Due Date of the latest bill, SMS -
DUEDATE<space> Consumer number. e.g. DUEDATE 900000012345
- To know the last paid bill amount, SMS-
AMTPAID <space>Consumer number. e.g. AMTPAID 900000012345
- To know the Security Deposit Available, SMS-
SDAV<space>Your Consumer number. e.g. SDAV 900000012345
- To know the Security Deposit Due, SMS-
SDDUE <space>Your Consumer number. e.g. SDDUE 900000012345.
- To know the Status of the Service Request/Complaint, SMS-
STAT<space>Your Service Request Number. e.g. STAT 500012345.
With the introduction of the instant SMS service Tata Power aims to remain relevant in India's growth strategy though its constant innovations and customer oriented services.
Tata Power is India's largest integrated power company with a growing international presence. The Company together with its subsidiaries and jointly controlled entities has an installed gross generation capacity of 10511 MW and a presence in all the segments of the power sector viz. Fuel Security and Logistics, Generation (thermal, hydro, solar and wind), Transmission, Distribution and Trading. It has successful public-private partnerships in Generation, Transmission and Distribution in India namely "Tata Power Delhi Distribution Limited" with Delhi Vidyut Board for distribution in North Delhi, 'Powerlinks Transmission Ltd.' with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi and 'Maithon Power Ltd.' with Damodar Valley Corporation for a 1050 MW Mega Power Project at Jharkhand. Tata Power is serving more than 2.6 million distribution consumers in India and has developed the country's first 4000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology. It is also one of the largest renewable energy players in India with a clean energy portfolio of 3042 MW. Its international presence includes strategic investments in Indonesia through a 30% stake in the leading coal company PT Kaltim Prima Coal (KPC), 26% stake in mines at PT Baramulti Suksessarana Tbk ("BSSR"); in Singapore through Trust Energy Resources to securitize coal supply and the shipping of coal for its thermal power generation operations; in South Africa through a joint venture called ‘Cennergi' to develop projects in sub-Sahara Africa; in Zambia through 50:50 joint venture with ZESCO for 120 MW Hydro which has become operational in 2016; in Georgia through AGL which is a joint venture with Clean Energy, Norway & IFC for development of 185 MW hydro project which is scheduled to be commissioned in 2016; in Australia through investments in enhanced geothermal and clean coal technologies and in Bhutan through a hydro project in partnership with The Royal Government of Bhutan. With its track record of technology leadership, project execution excellence, world class safety processes, customer care and driving green initiatives, Tata Power is poised for a multi-fold growth and committed to 'lighting up lives' for generations to come". Visit us at: www.tatapower.com
