• Range of precautionary measures have been implemented to ensure reliable power supply and customers' safety
Mumbai, 10th June’24:: As the monsoon season approaches in Mumbai, Tata Power, one of India's leading integrated power companies, has taken comprehensive set of measures towards ensuring safety and providing uninterrupted power supply across Mumbai. With an extensive array of precautionary measures and system upgrades, Tata Power aims to handle the seasonal challenges effectively.
Initiatives implemented by Tata Power for enhanced monsoon preparedness-
Enhanced infrastructure and precautionary measures:
Tata Power has conducted comprehensive pre-monsoon checks and maintenance across its distribution and consumer sub-stations in Mumbai. These measures include installing dewatering pumps to prevent flooding, conducting earth leakage tests at over 7,000+ feeder pillars and junction boxes, undertaking a special tree trimming drive near TPC-D substations and internal roads to ensure safety, and raising the heights of electrical installations such as transformers, feeder pillars, and meter rooms.
Emergency response and safety equipment:
To further strengthen the readiness, Tata Power has equipped key substations with rescue boats and life jackets. Vehicles loaded with essential tools and equipment are stationed at strategic locations to provide quick response to any emergencies. Additionally, substations have been stocked with necessary spare parts to ensure swift action during power outages. Strategically placed dedicated quick response teams at various nodes across Mumbai are ready to address any eventualities. Vehicles are prepared with necessary equipment to handle emergencies, and all drainage lines in distribution substations have been cleared.
Tata Power has also implemented several advanced technological solutions, including water level sensors, LoRa (Long Range) based IoT devices for cost-effective signal transmission to the SCADA system, automatic pumping systems etc.
Customer communication and support:
Tata Power has upgraded its customer care centres to provide faster connectivity and direct outreach during emergencies. Consumers can auto register complaints on IVR (Interactive Voice Response) and also report issues via the 24x7 call centre, Tata Power Mobile App and WhatsApp. These platforms ensure that customer complaints and power supply failures are addressed promptly and efficiently
- • Toll Free Number - 1800-209-5161
- • WhatsApp Number - 7045116237
- • Email: customercare@tatapower.com
- • My Tata Power Mobile App
- • Customer Portal - https://customerportal.tatapower.com/Login/
- • Send an SMS NS to 9223170707
Safety guidelines for consumers:
Do's:
- Put off the main switch in case there is water logging or leakage observed in the meter cabin
- Unplug electrical appliances before a thunderstorm
- Use reflective raincoats to make yourself more visible in traffic
Don'ts:
- Do not touch any wires or plumbing inside a building during lightning strikes as telephone lines/metal pipes can conduct electricity
- Do not take shelter beneath a tree/any temporary structure in case of heavy wind, lightning and thunderstorms
- Do not touch any Electrical installations with wet hands or without using hand gloves, safety shoes, or insulated platforms
- Do not allow children to play near storm drains after rainfall
- Use reflective raincoats to make yourself more visible in traffic
About Tata Power:
Tata Power is a leading integrated power company and a part of Tata Group, India’s largest multi-national business conglomerate. The company has a diversified portfolio of 14,790 MW, spanning across the entire power value chain - from renewable and conventional energy generation to transmission & distribution, trading, storage solutions and solar cells and module manufacturing. As a pioneer of clean energy transition in India, Tata Power has 5,930 MW of clean energy generation, which constitutes 40% of its total capacity. The company has also committed to achieve carbon neutrality before 2045.Tata Power has established India’s most comprehensive clean energy platform, with offerings such as rooftop solar, microgrids, storage solutions, EV charging infrastructure, home automation et al. The company has also attracted global investors to support its growth and vision. Tata Power has successfully partnered with public and private entities in generation, transmission & distribution sectors in India, serving approx.13 million customers across the country. To know more about Tata Power, visit www.tatapower.com
About Tata Power:
Tata Power is a leading integrated power company and a part of Tata Group, India’s largest multi-national
business conglomerate.
The company has a diversified portfolio of 14,707 MW, spanning across the entire power value chain - from
renewable and
conventional energy generation to transmission & distribution, trading, storage solutions and solar cells and
module manufacturing.
As a pioneer of clean energy transition in India, Tata Power has 5,593 MW of clean energy generation, which
constitutes 40% of its
total capacity. The company has also committed to achieve carbon neutrality before 2045.Tata Power has
established India’s most
comprehensive clean energy platform, with offerings such as rooftop solar, microgrids, storage solutions, EV
charging infrastructure,
home automation et al. The company has also attracted global investors to support its growth and vision. Tata
Power has successfully
partnered with public and private entities in generation, transmission & distribution sectors in India, serving
approx.13 million
customers across the country. To know more about Tata Power, visit
www.tatapower.com
Disclaimer:
The following press release/announcement may contain forward-looking statements within the meaning of applicable securities laws and regulations. These statements are based on management's current views, expectations, assumptions, and projections regarding the Company's future performance, business plans, growth prospects, competitive and regulatory environment, and other related matters. Such forward-looking statements are subject to various risks and uncertainties, which may cause actual results to differ materially from those expressed or implied in the statements. Factors that could cause actual results to differ materially from those contemplated in the forward-looking statements are not limited to changes in economic conditions affecting demand/supply and price conditions in the domestic and overseas markets in which the Company operates, alterations in the business environment, fluctuations in Government regulations, laws, statutes, judicial pronouncements, and other incidental factors. The Company does not undertake any obligation to publicly update or revise any forward-looking statements based on subsequent events, information, or developments, except as required by applicable laws and regulations.
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