Important notes:
(i) Confirm the device is powered on.
(ii) Confirm the device is waiting for network configuration(blue light is blinking).
(iii) Confirm that device, smartphone and router are as close to each other to have good coverage of Wi-Fi network of router.
(iv) Make sure the network function of router and smartphone are unblocked.
(v) Confirm the entered router SSID & password are correct.
(vi) Confirm adding device is under 2.4 GHz Wi-Fi channel. Enable the broadcast and not allow to hide Wi-Fi.
(vii) Confirm that the routers encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic.
(viii) Make sure the router Wi-Fi name is only in English.
(ix) If Home Wi-Fi routers connected devices reach the amount limit. Please try to turn off some devices Wi-Fi function and configure again.
(x) If the router enables MAC address filter, please try removing the device from the MAC filter list and make sure the router is allowing the device to be connected.
(xi) Make sure the LED on Device is in pairing mode and is Blinking fast, if not then Press the Push Button on Device For 5 seconds to make BLUE indicator Flashing Fast for STA or Easy mode.
(xii) If the STA or Easy mode failed the LED on the Device should be blinking slowly, add device in AP mode.
(xiii) Make sure the device has LOCATION access. To check, navigate to device page follow.
Settings> apps > permissions >Location.
Still if you are facing the issue ,please follow the troubleshooting steps :
Restart Wi-Fi router after switching off for 1 minute for better performance, ensure that Wi-Fi network connection is stable before trying below mentioned troubleshoot process: Long press the button (left most button in case of multiple buttons) for 5 seconds and Switch off Input power to device through distribution board MCB for 1 minute. Then Power ON and long press the button (left button in case of multiple buttons) for 5 seconds and continue the process of configuration.
In case, it is still not configured, connect to Call Centre 1800-2-12345